Tag Archives: management

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success

Career not Job?

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Job ? Career? Calling?

A man came upon a construction site where three people were working.
He asked the first, “What are you doing?” and the man replied: “I am laying bricks.”
He asked the second, “What are you doing?” and the man replied: “I am building a wall.”
As he approached the third, he heard him humming a tune as he worked, and asked, “What are you doing?”

The man stood, looked up at the sky, and smiled,
“I am building a cathedral!”

Career

Research by Amy Wrzesniewski has focused on how people derive meaning from their work, which can broadly be categorized in three groups: the experience of work as a job, career or calling.

People who view their work as

a “job” see it mainly as a means of income.

A “career” is work framed as a stepping stone along an occupational trajectory.

A “calling” occurs when someone believes in the meaning of the work they do, regardless of pay or prestige.

 Somewhere along the line, we started to see career-oriented as the only valuable approach to work.  Ms Wrzesniewski’s research suggests otherwise.  And my experience makes me wonder why we stress “career-oriented” so strongly.

If we see value in all three, employees, managers and companies can benefit.  Imagine a well-balanced team, or workforce, where we have a mix of people who are happy where they are and keep adding continuity, experience and value; people who want a career contribute to the team for a while and then add different value to the company in another role; or a person with a calling can be inspired to dedicate most of her life to this particular job or company.

This article gives you information about the three approaches to work; and some suggestions for how managers and individual contributors can receive and offer value with any of them.

Job

I’ve generally found that if a person says work is a job, we think less of them.  We expect them to lack dedication.  But is that true?  If I have a job that is satisfying and enjoyable, but it’s not the most important thing in my life, can I do a good job?  Of course I can.  Will I refuse to ever work an extra hour, give creative input?  Of course I won’t.  We seem to relate a Job orientation to lack of willingness to work.  Those things are unrelated.

Hiring managers make the mistake of thinking someone who stays in a role for a long time, or whose five-year plan doesn’t include significant advancement somehow doesn’t have enough to offer.  Sometimes this might be your best hire.  I worked in a large corporation where the sales team were supported by a team of people whose responsibility was to generate leads.  They were encouraged to have a career orientation.  In fact, the hiring manager was proud of the fact that she told interviewees they wouldn’t “have to” stay in the job too long.  That immediately told them the job wasn’t a good one; and encouraged them to always look for an “escape”.  So the department never built up any accumulated experience.  Every member of that team was a perpetual beginner.  In general, the sales team did NOT feel well-supported.  There were some great people on that team; but they never stayed long enough to form a true partnership with the people they supported.  Career orientation can be too much of a good thing.

On the other hand, I once worked with someone who did lead generation in the same industry as the team described above.  It was a job for him; but he really liked it.  He didn’t want a promotion.  He got such personal fulfillment from things outside work that a career, at least with that company at that point in his life,  just wasn’t his focus. But he enjoyed the challenge of handling objections and getting appointments for the sales team.  He enjoyed talking to people.  He really liked his job; and the company benefited because of that.

 Maybe career-oriented isn’t the only way to describe a dedicated, engaged employee.  Maybe hiring managers need to look for positive attitudes not only the desire to move ahead.

Career

Bright people with success in their futures are career-oriented.  These are the people we should hire because they’re more dedicated, give more time to the job, will stay with the company longer than people who are job-oriented.  Right?  Sometimes.  But not necessarily.

If someone wants advancement and increasing remuneration as part of their employment, they might work extra hard to get those things.  It is very possible they will work through an illness, often because they’re afraid not working will hurt their careers.  They might put work before hobbies, sometimes even family.  And there are times when every company needs some of that attitude.  Life balance might be skewed toward work periodically or permanently for good reason, for some careerists.

I’ve also seen employees who focused on career too much.  Their push to move forward took focus off the current job requirements.  Collaboration took a backseat to self promotion.  And their physical, emotional and mental health suffered from the stress of a career.

The hiring manager does well to learn the career aspirations of an interviewee.  We seldom want to hire someone who has little interest in the job or company we hire for.  If we offer advancement and increased remuneration for added responsibilities, we want the type of people who are motivated by those things.  So we should continue to see the positive aspects of a career orientation.  But we should take a multi-sided view.  What is the interviewee’s whole attitude?  Will he be a great member of the team because he sees a chance to fulfill his potential?  Great!  Will he hurt our corporate culture as he climbs over other people to get to the next promotion?  Not so great.

Calling

I’m not sure we think about this much at all as we hire.  Do you think of a calling as something you find in non profit, charitable segments of our world?  There’s truth in part of that.  Nurses probably believe in the meaning of the work they do.  Mother Teresa most likely did too, and didn’t care at all about pay or prestige. So is a Calling orientation irrelevant in our work teams?  I suggest not.  If I’m hiring for a non profit business development role, I can expect an interviewee to feel an affinity with my organization because of our community service.  That doesn’t mean she won’t be a hard working successful sales person.  Or that she won’t see the importance of bringing in money, i.e. donations.  At the other end of that spectrum, just because a person is in sales (or accounting or maintenance), demands a high salary and has had progressively impressive titles, doesn’t mean she doesn’t feel her work is a calling.  That’s an attitude.  Like the bricklayer in the story at the beginning of this article, the same work can be seen in different ways.

Let’s be open minded when we’re hiring and choosing teams.

Can we manage how we feel about our work?  Can we make our jobs fulfilling, our careers have a sense of purpose and meaning?  In addition to her research into Job|Career|Calling, Amy Wrzesniewski and others have defined the art of job crafting – making your job right for you.  An upcoming article and workshop will address this.

 


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elodie eal

Learn a Flexible Management Style

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Ever struggle with how to manage someone?

Ever discover your style isn’t perfect?!

Well, ever tried ’round penning’ a horse?  This exercise helped a sales manager evaluate her management style.

An EAL (Equine Assisted Learning) participant’s job during this exercise is to get a horse to circle the perimeter of the pen, following their guidance. Sounds easy, right?

There are a few challenges that present themselves when round penning. Firstly, a participant is alone during this task. This can prove intimidating for people who are new with large animals. Secondly, each horse has unique behavioural quirks that can help or hinder the person guiding them, depending on their personality. Some horses are hard to move forward, others are hard to slow down. In all cases, the goal of this exercise is to reach a point where the horse walks at a person’s shoulder, at mirror paces.

While this exercise is completed, facilitators offer their guidance as needed. Some participants require more encouragement to get their horses moving. Some are naturals out of the gate, and are left to their own devices

One day, during the recap session of this exercise, a confident sales manager was the first to speak. She said she learned something that amazed her and would change her management style going forward.  She mentioned that her approach to leadership in the work place is typically hiring people and allowing them to do their jobs. Since she hires capable people, she had thus far assumed that her input was not necessary.

She was both amazed and inspired at the instructor’s selective involvement with their participants.

The leadership style that the sales manager embodied is known as laissez-faire, while the style embodied by the facilitators is referred to as participative. There are three generally cited styles of leadership, the third being autocratic. While each style has its own advantages and disadvantages, participative leadership (also known as “democratic” leadership) is generally thought to be the most effective at creating a healthy work environment.

Here’s why.

First, let’s start off with the manager’s style of instruction: laissez-faire. A laissez-faire leader lacks direct supervision of employees. While highly experienced employees can thrive under this type of leadership, new comers and young workers may find themselves struggling. A lack of regular feedback can ultimately lead to poor production and a lack of control over a work environment.

Next: autocratic leadership. This leadership style allows managers to make decisions without consulting their staff. Managers possess total authority over their employees, and no one is allowed to challenge their decisions. While this style of leadership may be useful during moments that require high stress, quick decision making – say, a problem arises minutes before a deadline is due- it ultimately stifles the creativity of employees.

Participative leadership strives to create the best of both worlds between these two leadership styles. Intervention takes place when it is necessary, but employees are left to their own devices when they have a handle on things. The end result is a collaborative relationship between an employer and their employees.

After her moment of enlightenment when watching our facilitators, our confident manager mentioned that, while it was reasonable to let her confident sales reps do their own thing, she could see herself taking more initiative to help out a worker who was struggling. She initially saw her hands-off management style as the “best” style.  Now she realized it was not only OK, but a sign of excellence, to change her style as needed.

Why didn’t our manager learn this during her successful career?  Why did she learn it now?

  • She was able to watch the process without thinking of it as watching how people do or should manage. She just experienced several different circumstances and was inspired to make her own conclusions.
  • She experienced the event in a novel environment – novelty helps us learn.
  • Experiential learning is deeper learning: “I hear and I forget. I see and I remember. I do and I understand.” – Confucius.  Our sales manager not only watched others, she was in the round pen too.

Essentially, she stepped outside the box in her learning journey.

 


Testimonial

I observed Aileen's unique ability to identify and capitalize on opportunities that evoke tremendous growth for her participants/clients, while keeping grounded in practical results and applications.

~ JAK Director HR

Upcoming Workshop: Job Crafting

Job Crafting
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